Privacy Policy Statement
We protect your privacy through secure processes and transparency
Understanding Our Privacy Practice
Zuravia is committed to protecting all customer data and personal information. Our practices follow Australian privacy laws and focus on giving you control and clarity regarding your rights.
This policy explains what data we collect, how we use it, and the options you have for managing your information. Your privacy and trust are important to us at every stage of your experience.
Information We Collect
We gather personal details such as contact information, order specifics, and address details provided directly by you via our website or store.
Details Provided Directly
- • Full name needed for accurate orders
- • Delivery address for shipping bouquets
- • Contact telephone and email provided
- • Order and product preferences shared
- • Gift messages or special instructions submitted
Automatically Collected Information
- • Device and browser type used to access site
- • IP address recorded for security purposes
- • Visit times and interaction logs tracked
- • Cookies collected for experience enhancement
- • Referral data when arriving from search engines
How We Use Collected Information
Collected data enables us to process orders, communicate with customers, improve services, and meet legal requirements when necessary.
- • Sending updates on order and delivery
- • Responding to your questions promptly
- • Enhancing website and store safety
- • Improving future arrangements and services
- • Providing customer support assistance
- • Complying with Australian legal standards
- • Fulfilling flower delivery obligations
Data protection: We secure your data using physical, electronic, and administrative safeguards and never sell your personal information to third parties.
Sharing Information
Information may be shared with third-party delivery providers only to complete your orders smoothly and efficiently.
Outside Service Providers
Partners, such as delivery couriers, access only the information necessary to deliver your flowers and do not retain your contact data.
Legal Requirements
We may disclose information if required by law, regulation, or for safety and security reasons.
Statistics and Analysis
We use non-identifiable data for service analysis and improving customer experiences.
Your Comfort and Rights
You can request to view, update, or delete your information held by us. For privacy concerns or access requests, contact our team directly for assistance.
- • Obtain a record of your personal data
- • Correct inaccurate personal details
- • Request erasure of your data
- • Receive information in portable format
- • Object to processing personal data
- • Request restriction on processing
Use our contact page or email to discuss privacy or exercise your data rights at any time.
Information Security
Zuravia implements strict controls to protect your data from unauthorised access, loss, or misuse at all times.
Technical Safeguards
- • Regular website encryption updates
- • Firewalls to deter data breaches
- • Password protection for all accounts
- • Secure server connections provided
Organisational Commitment
- • Staff training on privacy methods
- • Access limits by job role
- • Routine reviews of privacy policies
- • Incident reporting processes
Data Retention Guidelines
Order information and communications are kept only as long as needed to manage your customer relationship and meet our legal obligations.
- • User accounts remain active until deletion
- • Order history stored for repeat orders
- • Customer messages kept for needs
- • Necessary records held securely
- • Preferences managed by consent
Once no longer needed, personal data is deleted or anonymised.
International Information Transfers
Information may be processed outside Australia where required, employing adequate protections in line with Australian law.
- • International delivery partners secured
- • Information restricted to order data
- • Protections ensure privacy compliance
- • No selling of data permitted
About Cookies
Our website uses cookies to improve browsing, support site security, and remember user preferences for a tailored experience.
Types of Cookies Used
- • Support critical website functions
- • Track site use for improvements
- • Customise shopping experience
- • Enable added features on site
You can restrict or delete cookies via your browser settings at any time.
Changes to Privacy Policy
We update our privacy practices as regulations or technology changes. Major amendments will be communicated on our website.
- • Website notifications posted
- • Email alerts for major updates
- • Policy change banners online
- • Page footer date updated
Please review this policy for the latest details.
Contacting Us About Privacy
Reach out to our data officer for privacy questions or requests.
Zuravia
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61256560521
Email: content@zuravia.world
Privacy policy last updated 2 February 2026.
Policy effective from February 2026.